VRU(Voice Response Unit)
Call (716) 326-3858 or (716) 363-6093
Is it hard to get a hold of us with your crazy schedule? We can solve your dilemma with one phone call at your convenience.
What is this service?
This is a 24-hour per day automated service that allows you to check the transactions that have posted to your account.
You can also make a transfer from one account to another (account balance will not reflect this transfer until the VRU has been updated on the next business day).
How does this service work?
- You need two pieces of information to do this:
- Your account number (for example: if your account # is 123456.0 you will enter 1234560).
- Your access code (this is the last 4 digits of your social security number).
- Call (716) 326-3858 or (716) 363-6093 and press (5). When prompted, enter your account number and access code.
What are the benefits:
- Never having to worry about finding time during the day to call.
- FREE to use.
- Convenient, fast, easy.
How do I sign up?
No need to sign up, members are automatically set up for this service.